FAQs

You can test myfidelio for 30 days free of charge. There are no costs before the end of your free month. We will inform you 3 days before the trial period ends. Can be canceled at any time.

Yes, with our myfidelio subscription you can make unlimited use of our diverse offer at any time. You can choose between a monthly and an annual offer. Click here for the myfidelio subscription.

Yes, you can buy a 24-hour ticket from myfidelio.

Opt for a subscription, register with your email address and enjoy the first 30 days free of charge. Please note that this offer is only available to new subscribers.

No, registration is free. Costs are only incurred after the 30-day free subscription has expired.

You can also view the entire program when you are not logged in on the website www.myfidelio.at.

This is how you can see your subscription costs for myfidelio. Log into your account and select Invoicing details to access your myfidelio subscription and the invoice overview.

A current version of our data protection guideline can be found under privacy policy or in our terms and conditions. In principle, the following applies: Your personal data will not be passed on for non-contractual purposes or to third parties that are not dependent on the contract.

You can make changes to your user data or your password directly in your account. To do this, when you are logged in, click on the menu item Edit user account.

Click on LOGIN. "Forgot your password?" You have the option to enter your email address. You will then immediately receive a link from us with which you can reset your old password and set a new one.

It's a shame that you want to delete your user account. Were you not satisfied with our offer? If so, please let us know why. Perhaps there is something we can change to make our service even more attractive to you. However, if you have made up your mind, simply write us an email to support@myfidelio.at. We will comply with your request immediately.

You can receive myfidelio in Germany, Austria and Switzerland.

Click on the myfidelio start page, scroll down and click on ORDER NOW under Newsletter.

Click on Tariffs and Prices, select a subscription model of your choice and click on SUBSCRIBE.

At myfidelio you can buy your subscription with credit card (Visa, Mastercard, Diners Club) or PayPal. If you want to buy a gift subscription, you can also use instant transfer (Klarna).

Yes, myfidelio uses the PCI certified systems from ACI Worldwide for the payment process. PCI = Payment Card Industry. The PCI certificate certifies that the card data is safe from unwanted access.

Log into your account. You can find all information about your invoices under my data.

If one of our accepted payment methods (Visa, Mastercard, Diners Club or Paypal) does not work, please contact us for help.

If the bank or financial institution has declined the charge:
Verify that your payment information, such as zip code, security code, and expiration date, is correct. If all the payment details are correct, you can try again with your payment method.
If you continue to have problems, make sure your payment method supports e-commerce transactions.

Log into your account and select Manage Payment Information. For some payment options, you will be directed to the appropriate website to complete the update.

Please enter the discount code during the payment process. The amount will be deducted automatically.

Your subscription is unlimited and is automatically extended by the selected period, regardless of whether you have opted for a 30-day or 365-day subscription.

Your subscription is unlimited and automatically renews. To cancel your subscription, please go to My data in your user account. You can cancel your subscription under "Subscription Details". You will then receive an email confirmation from myfidelio that the termination has been successfully completed. After cancellation, the subscription remains active until the end of the respective billing period and you can continue to enjoy our extensive range until then.

Yes. You can create a personalized gift card and email it to the recipient or print it out at home. Here you can order a myfidelio gift subscription.

No, a myfidelio gift subscription is not renewed automatically.

You have received a gift code and would like to redeem it. Redeem your gift code here.

You can change your subscription model by canceling your existing subscription and taking out a new one. Please note that your subscription will be active until the end of the respective billing period. A new subscription can only be taken out after the existing subscription has expired.

Since myfidelio is an audiovisual streaming platform, you need a stable connection to the internet on all end devices, preferably WiFi. A list of devices and step-by-step instructions for setting up can be found here.

myfidelio content can be played on all internet-enabled devices on which the myfidelio app is installed. These include SmartTV (Samsung, LG), AndroidTV (Sony Apple TV), Google Chromecast, Amazon Fire TV, Amazon Fire TV Stick, HbbTV and Mobile iOS and Android devices. You can also view myfidelio on your computer using an Internet browser.

To install the myfidelio app, open the app store on your smartphone, tablet or other additional device. Enter myfidelio in the search field and download the app for free.

If you have forgotten your password: Click on LOGIN. "Forgot your password?" You have the option to enter your email address. You will then immediately receive a link from us with which you can reset your old password and set a new one.
If you have lost your email address, please contact our customer support. support@myfidelio.at

Below we have put together some recommendations on how you can protect your personal and account information. Use a unique password for myfidelio and change it regularly. Do not use your myfidelio password for other websites or apps.
Your password should meet the following requirements:
At least 8 characters long. It should consist of a combination of upper and lower case letters, numbers and special characters. It shouldn't be easy to guess, such as “password”, “12345” or your name, date of birth, or address.
A password manager can make managing unique passwords much easier.

myfidelio currently has a SmartTV app on (Samsung, LG) and an AndroidTV on (Sony Apple TV). You can also watch myfidelio via HbbTV.

To receive myfidelio without interference, you need the latest version of your browser. myfidelio can be easily accessed on Firefox, Google Chrome, Safari and Internet Explorer. Find out more here for detailed technical instructions.

Find out here how you can connect your desired device to myfidelio.

You can use myfidelio on 4 devices at the same time.

To make your streaming experience even better, find out more about our great additional functions here.

No. For licensing and technical reasons it is not possible to record or download programs.

Picture and sound formats adapt automatically to the available bandwidth of your Internet connection. Alternatively, you have the option of making this setting manually when calling up a program. Here you can find out which quality levels can be set.

Find out here how you can activate subtitles in the respective program.

Picture and sound problems can have different causes, depending on the device. Common causes are, for example, a slow internet connection, outdated operating systems or not updated browsers. If this is not the case in your case, please contact our customer support and let us know which device you are using myfidelio on.

In rare cases it happens that the broadcasting rights of a live event only apply to Austria. In this case, Germany and Switzerland would not be entitled to see the live event.

If nothing contradicts this for licensing reasons, all live events are included in the myarchive and can be accessed by our subscribers at any time.

If you have unsolvable reception problems during a live event, please contact our customer support at the following number: +43 1 87070 12996